Refund & Return Policy

Last updated: August 21, 2025

At Mielle, we want you to shop with confidence. This Return & Refund Policy explains how returns and refunds are handled for purchases made on www.eleevenbrand.com.

 

1. Eligibility for Returns

To qualify for a return, your item must:

• Be in the same condition as when you received it: unused, unworn, and in its original packaging with tags.

• Have an approved return request from our customer service team before being sent back.

• Include proof (photos and/or videos) in the case of damaged or defective items.

Any item returned without prior approval will not be accepted.

 

2. Return Process

To request a return, please contact us at contact@eleevenbrand.com with the following information:

• Your order number

• The reason for the return

• Photos/videos if the product is damaged or defective

Once your request is approved, we will provide you with the return address by email.

 

3. Non-Returnable Items

• Used or damaged items after delivery

• Items without original packaging

• Gift cards

 

4. Refunds

After we receive and inspect your returned item, you will be notified of approval or rejection.

• If approved, the refund will be issued automatically to your original payment method.

• Refunds are typically processed within 7–14 business days after we receive the returned item.

• Please note: depending on your bank or payment provider, additional time may be required for the refund to appear on your account.

• If you do not see the refund after this period, please contact us at contact@eleevenbrand.com.

 

5. Return Shipping Costs

• Customers are responsible for return shipping costs.

• If the item is defective, damaged, or if the return is due to an error on our part, we will cover the return shipping costs.