Terms of Service

Last updated: September 5, 2025


These Terms of Service govern all purchases made on our website www.eleevenbrand.com. By placing an order, you agree to these Terms without limitation or qualification.

 

1. Seller Information

Business Name

Mielle

Legal Entity Name: ALLANE INDUSTRIES LLC

Legal Form: New Mexico Domestic Limited-Liability Company (LLC)

State of Registration: New Mexico, United States

Entity ID: 0008042614

Filing Date: August 11, 2025

Status: Active


Registered Office / Registered Agent:

Republic Registered Agent Services Inc.

8206 Louisiana Blvd NE, Suite A

Albuquerque, NM 87113

United States


Contact Email: contact@eleevenbrand.com

Throughout this website’s legal pages (Terms of Service, Privacy Policy, Returns & Refunds, Legal Notice, etc.), any reference to “Mielle”, “the Mielle brand”, “we”, “our”, or “the Seller” refers to ALLANE INDUSTRIES LLC.

Mielle is a trade name used by ALLANE INDUSTRIES LLC to operate this website and sell its products.

 

2. Products

  • Products are described and presented as accurately as possible. Images are provided for illustrative purposes only.

  • All products are subject to availability, and we reserve the right to modify, update, or discontinue any product at any time without prior notice.

 

3. Orders & Acceptance

  • By placing an order, you agree to the prices, product descriptions, and Terms in effect at the time of purchase.

  • We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, unauthorized transactions, or errors in pricing or product information.

 


4. Prices & Payment

  • All prices are displayed in U.S. dollars (USD) and include applicable taxes unless otherwise stated.

  • Accepted payment methods include credit/debit card, Apple Pay, Google Pay, and PayPal.

  • Payments are processed securely through our payment providers.

  • We reserve the right to adjust prices at any time based on marketing, operational, or economic factors.

  • We reserve the right to refuse service to any customer, at our sole discretion.

 

5. Shipping

  • Orders are typically processed within 24–48 business hours after payment confirmation.

  • Estimated delivery times within the United States are 9–12 business days after dispatch.

  • We are not liable for delays caused by carriers, customs, weather conditions, or any circumstances beyond our reasonable control.

 

6. Return & Refund Policy

  • Customers may request a return within 30 days from the date of delivery.

  • Products must be unused, in their original packaging, and in resalable condition.

  • A return request must be approved by our customer service team prior to sending back any item.

  • In the case of a defective or damaged product upon delivery, photo or video evidence is required for review.

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

  • Refunds are typically processed within 7–14 business days after we receive and inspect the returned item.

 

7. Warranties & Liability

  • Except for the return rights described above, all products are sold “as is”, without additional warranties (express or implied), unless required by applicable U.S. law.

  • If your product arrives defective, damaged, or not as described, it will be replaced or refunded in accordance with our return policy.

  • Our liability is strictly limited to the value of the purchased product.

 

8. Contact

For any questions regarding your order, our products, or our services, please contact us:

  • Via the contact form available on www.eleevenbrand.com

  • By email at: contact@eleevenbrand.com

Our customer service team typically responds within 24 business hours.

 

9. Privacy

Personal data collected is processed in accordance with our Privacy Policy. We never sell your personal information.

 

10. Governing Law

These Terms shall be governed by and construed in accordance with applicable U.S. law.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts.